2008-11-20T09:11:37Z http://blog.pcmacs.com/comments/atom.aspx Quick Blogcast tag:blog.pcmacs.com,2007-09-14:544556 PART TWO 2007-09-14T16:09:12Z 2007-09-14T16:08:26Z


I do not believe your reputation is as important to your company as you state. I know that your customers are not. All things lead to the sale, and away from honest practices.



As stated in my original complaint, if I can prevent just one person from purchasing a vehicle from your business it will be sufficient. And again - it does not matter the product – it is the word of the vendor. I did not ask for restitution – only acknowledgement and documentation of my unsatisfactory customer experience.





Thomas Nalley

3592 New Haven Rd

Bardstown KY 40004]]> tag:blog.pcmacs.com,2007-09-14:544550 Admin 2007-09-14T16:06:53Z 2007-09-14T16:06:08Z
998 FROST AVE.

BARDSTOWN KY 40004

(502)348-4187





This is in response to the letter received from 44 Auto Mart to the Better Business Bureau on September 11, 2007. There were several seemingly small and insignificant mistakes made in the writing of this communication – but when examined closer - these mistakes expose the overall experience and bad business practices of your company as a whole.



The words “took advantage” were used at the onset of the letter to set the overall tone –presenting myself, the customer in a bad light. When used in context “took advantage of his opportunity to test drive this vehicle”, simply means I drove it before I bought it.



So, I drove it before I bought it and I could have taken it by law to a 3rd party mechanic.

This is correct. I do not dispute this. I could also have a 3rd party inspect all purchases going forward – whether it is TV’s, appliances, furniture, or groceries. All of these products are purchased AS IS as well. It does not matter the product – it is the word of the vendor. I did not ask for restitution – only acknowledgement and documentation of my unsatisfactory customer experience.



The next sentence in the letter states that “Mr. Nalley had a fuel pump issue roughly a month after his purchase.” This statement is incorrect. Though I had started the paperwork on this vehicle on March 3rd – all paperwork was not final. The car broke down on me 5 times in Highway traffic the first week I drove it. I then took it back to your dealership. I was told you would fix it – and yes you did offer me a truck one day and a small car to drive the rest of the week – but please note that all gas was paid for by me. Your mechanics had not found a problem by that following Friday. I once again drove the “unfixed” vehicle having it brake down on me 3 times in traffic by Monday - just three days later. Please understand the paperwork was still not completed. Your company gave me another vehicle to drive and had the car another full 4 days before you finally had it break down on one of your employees and fix the problem. Yes you fixed the fuel pump. Yes you did it free of charge. I wasn’t going to pay you to fix the car that you just sold to me before the paperwork was completed. I also had your Manager sign a piece of paper stating that your company would fix all that was wrong with it. I had even mentioned the air conditioner not working properly. It was a bad fan motor – I was told it was fixed – I assumed your mechanic had hooked up his machine to it and made sure it was fixed. I assumed wrong.



Now, all of this happened in March 2007. Yes there is regular maintenance. Yes I bought this AS IS. Yes I could have taken it to a 3rd Party Mechanic. In April 2007 I had to replace all brakes and all rotors and drums on the vehicle. In May 2007 I had to replace all four tires. Is this normal wear and tear of a vehicle purchased just 2 months prior?]]> tag:blog.pcmacs.com,2007-09-14:544539 From 44 Auto Mart via BBB 2007-09-14T16:04:10Z 2007-09-14T16:02:29Z http://www.pcmacs.com/nalley09142007[1].pdf]]> tag:blog.pcmacs.com,2007-09-09:535137 Admin 2007-09-09T14:05:50Z 2007-09-09T14:03:21Z Complaint Data


Problem
Please provide a BRIEF, FACTUAL DESCRIPTION of the problem you experienced. If you are notifying the BBB of an advertising claim that you believe is inaccurate or misleading, include the date and location of the advertisement.
1. Primary Classification:
Product Issues

2. Secondary Classification:
Selling Practices

3. Problem:
I bought a used car from 44 Auto Mart in March 2007. Turned out that it had fuel pump issues right away and they were fixed in approx. 4 weeks at no cost. But in April I had to put brand new front and rear brakes, rotors and drums on it. In May I had to get all new tires – the front 2 were dry rotted and the back 2 had rubber separating from the tire itself! In July – the air conditioning went out – that's a $200.00 fan moter to replace and install. These cars are sold as is. But they should not be allowed to sell junk cars. Plus they were not accurate and did not close the deal with the financial institution - I had to do that myself a month after the deal was signed. Will never buy a car from these people again - have heard many other people having issues with them - but of course no one ever files a complaint. Just want this put on record that this "one customer" was not satisfied. Thanks.



Complaint Background

Not all of these questions are required. Please provide as much information as you have.
1. Product/Service Purchased:
2. Model Number:
3. Contract, Account, or Policy #:
4. Order #:
5. Purchase Date: 3/3/2007
6. Date Problem First Occurred: 3/8/2007

Dates you complained to the company/organization

7. First Date: 3/8/2007
8. Second Date: 8/2/2007
9. Third Date:
10. Payment Made: Yes
11. Payment Method:

Name of Sales Person

12. Title:
13. First Name:
14. Middle Name:
15. Last Name:
16. Suffix:
17. Purchase Price:
18. Disputed Amount:


Desired Outcome
Enter your DESIRED OUTCOME below. Please keep your description within the box provided, without scrolling. A summary of your complaint is preferred, as the BBB will contact you if they need additional details. Mandatory fields are followed by a RED "*".
1. Desired Settlement:
No settlement requested - for BBB information only

2. Desired Outcome:
Keeping one person from buying a car there it would be sufficient. I was told by an anonymous salesman that "it's always funny that the people that buy a used vehicle and pay no profit, due to the fact that they can't get prime credit, always feel that they got messed over. pay your bills get a new car at a inflated price." I guess they mean that people without perfect credit deserve it? Their complaints are invalid? People should be treated fairly - period. Thanks for your time.


complaint issued with the Better Business Bureau]]> tag:blog.pcmacs.com,2007-08-30:501818 Admin 2007-08-30T06:05:20Z 2007-08-30T06:04:28Z
And this is not about a moral of ... pay your bills. One's credit should not be a factor in whether they are treated fairly. One can marry into the worst credit in the world and be haunted by that for 10 years after a divorce. A person's character cannot be judged and should not be judged by 3 credit reporting agencies - atleast I cannot find that in the Constitution of the United States. Can you?

This is about being cheated and lied to by a company in the heartland of America.

"Thou Shalt not Lie."

Not my words, but words I live by. - peace.]]> tag:blog.pcmacs.com,2007-08-29:501337 b 2007-08-29T20:39:13Z 2007-08-29T20:39:13Z